Technical Support

Xen Infotech focuses on providing knowledge intensive support solutions that can be delivered remotely. We provide high quality and cost effective solution for outsourcing the technical and IT help desk functions.We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies.

Self-Help Services: Allow users to report and resolve many incidents on their own with tools they access from their desk.

Remote Help Desk: Gives users phone and online access to US-based live technicians with the training and skills to handle their requests and resolve incidents quickly.

Remote Assist: Allows specially trained Help Desk technicians to remotely access end-user systems to evaluate and resolve incidents.

On-Site Support: Provides on-site personnel who can address infrastructure, hardware and software needs.